Payments & Delivery

Payments

We accept secure online payments through our trusted payment provider, Stripe.

Payment can be made using the payment methods available at checkout, which may include:

  • Visa and Mastercard
  • PayPal
  • Apple Pay
  • Google Pay
  • Other payment methods displayed at checkout

All payments are processed securely. Crystal Jazzz does not store your full payment card details.

Your order will be processed once payment has been successfully received.

Delivery

Each Crystal Jazzz piece is carefully prepared and securely packaged to help ensure it reaches you safely.

Processing Time

As many of our products are handmade and individually decorated, please allow 2-5 working days for your order to be prepared before dispatch.

Personalised and made-to-order items may require additional preparation time. The estimated processing time will be shown on the product listing where applicable.

Delivery

Orders are dispatched from the UK using a suitable tracked or signed delivery service where available.

Delivery times depend on the destination and the service selected at checkout. Once your order has been dispatched, you will receive tracking information where tracking is available.

Please note that delivery times are estimates and are not guaranteed.

International Orders

We ship internationally where available.

For international orders, any applicable customs duties, import taxes or other charges are the responsibility of the customer unless otherwise stated at checkout.

For orders to the USA, any applicable import duties and fees are included in the price where specifically stated on the product listing.

Customers are responsible for providing a correct and complete delivery address. Crystal Jazzz cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete address.

Damaged Deliveries

All items are carefully inspected and securely packaged before dispatch.

If your order arrives damaged, please contact us as soon as possible with photographs of the item and packaging so that we can assess the issue and advise you on the next steps.

Returns

Please see our Returns & Cancellation Policy for information about returning an item.

For approved returns, the customer is responsible for the cost of return postage unless the item is faulty or the return is otherwise covered by applicable consumer law.