Privacy & Cookie Policy

Last updated: October 2026

Crystal Jazzz respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use and protect your information when you visit or purchase from crystaljazzz.com.

1. Who We Are

Crystal Jazzz is a UK-based handmade crystal decoration business.

For the purposes of UK data protection law, Crystal Jazzz is responsible for the personal information collected through this website.

2. Information We Collect

We may collect information you provide when you:

  • Place an order
  • Create an account
  • Contact us through our website
  • Request information about a product
  • Subscribe to marketing communications
  • Complete a contact or enquiry form

This may include your name, billing and delivery address, email address, telephone number, order details and information necessary to personalise your order.

We do not store your full payment card details. Payments are processed securely by our payment providers.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery
  • Communicate with you about your order
  • Respond to enquiries and customer service requests
  • Process returns and refunds
  • Provide personalised products where requested
  • Prevent fraud and protect the security of our website
  • Keep appropriate business and financial records
  • Comply with our legal and regulatory obligations
  • Send marketing communications where you have given appropriate consent

We only use your information where we have a lawful basis to do so, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate business interests, or where you have provided consent.

4. Payment Information

Payments made through our website are processed by secure third-party payment providers, such as Stripe.

Your payment information is handled in accordance with the payment provider's own privacy and security policies. Crystal Jazzz does not have access to or store your full card number or security code.

5. Sharing Your Information

We may share relevant information with trusted third parties where necessary to operate our business, including:

  • Payment providers
  • Delivery and postal services
  • Website hosting and technical service providers
  • Website analytics and security providers
  • Professional advisers where necessary
  • Government, regulatory or law-enforcement authorities where legally required

We only provide third parties with information necessary for them to provide their service or where disclosure is required by law.

We do not sell or rent your personal information.

6. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information, such as order and financial records, may need to be retained for longer periods to comply with UK legal and tax requirements.

7. Your Privacy Rights

Under UK data protection law, you may have rights including:

  • The right to request access to the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of information in certain circumstances
  • The right to restrict certain processing
  • The right to object to certain processing
  • The right to request transfer of certain information
  • The right to withdraw consent where processing is based on consent

To exercise your rights, please contact us using the contact details provided on our website.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled incorrectly.

8. Cookies

Our website uses cookies and similar technologies.

Cookies are small text files placed on your device when you visit a website. They can help websites function correctly, remember your preferences, understand how visitors use the website and, where permitted, support marketing activities.

Cookies may include:

Essential Cookies

These cookies are necessary for the website to function. They may be used for purposes such as shopping baskets, checkout, account functionality, security and payment processing.

These cookies cannot normally be disabled through our website because certain parts of the website may not work correctly without them.

Analytics Cookies

Where enabled and where required, analytics cookies help us understand how visitors use our website, for example which pages are visited and how visitors navigate the site.

We use this information to improve our website and customer experience.

Marketing Cookies

Where used, marketing cookies may help us understand the effectiveness of advertising or provide more relevant advertising.

Where consent is legally required, these cookies will only be used after you have given consent.

9. Managing Cookies

You can control or delete cookies through your browser settings.

Where our website provides a cookie consent tool, you can also use it to manage your cookie preferences.

Please note that disabling certain cookies may affect the functionality of the website.

10. Third-Party Services

Our website may contain links to or use services provided by third parties, such as payment providers, social media platforms, delivery services and analytics providers.

These third parties may process personal information in accordance with their own privacy policies. We recommend reviewing their policies where appropriate.

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no transmission or storage system can be guaranteed to be completely secure.

12. Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

14. Contact Us

If you have any questions about this Privacy & Cookie Policy or how we use your personal information, please contact Crystal Jazzz through the contact details provided on our website.

Crystal Jazzz
United Kingdom
Website: crystaljazzz.com